By accessing, using, or making a booking through the website [https://rgmc.com.my/](https://rgmc.com.my/) (or any associated platform), you agree to be bound by the following Terms and Conditions.

1. General Provisions and Amendments

• These Terms and Conditions apply to all users, visitors, patients, and customers of Red Giants Medical Centre (RGMC).

• RGMC reserves the sole right to amend, modify, or update these Terms and Conditions at any time without prior written notice. The most current version will supersede all previous versions. Your continued use of the website or services after any change constitutes your acceptance of the new Terms.

• The content provided on this website (including, but not limited to, articles, medical advice disclaimers, and service descriptions) is for general informational purposes only and does not constitute professional medical advice, diagnosis, or treatment. Always seek the advice of a qualified healthcare professional for any medical concerns.

2. Bookings, Appointments, and Cancellations

• Acceptance: All service bookings, including appointments, procedures, and consultations, are subject to acceptance and availability of RGMC’s staff, facilities, and equipment.

• Cancellations & Rescheduling: Patients must notify RGMC of any cancellation or need to reschedule at least 24 hours in advance of the scheduled appointment time. Failure to do so may result in a cancellation fee equivalent to the consultation charge or a minimum administrative charge, which must be settled before future appointments can be made.

• No-Shows: Patients who fail to attend a scheduled appointment without prior notification will be classified as a “No-Show” and may be charged the full consultation fee.

• Punctuality: Patients are advised to arrive at the centre at least 15 minutes prior to their scheduled appointment time to complete necessary registration and documentation. Late arrival may result in a reduced consultation time or the need to reschedule.

3. Payments, Fees, and Pricing

• Currency: All prices and fees for products and services are stated in Malaysian Ringgit (MYR) unless explicitly stated otherwise.

• Payment Policy: Full payment is strictly required before any product is delivered or any medical/consultation service is rendered. RGMC accepts various forms of payment (e.g., credit card, debit card, bank transfer, cash), subject to change.

• Insurance/Third Party Billing: If services are covered by medical insurance or a third-party payer, it is the patient’s sole responsibility to confirm coverage, secure pre-authorization (if required), and settle any co-payments, deductibles, or non-covered balances immediately upon service completion.

• Price Adjustments: RGMC reserves the right to adjust the pricing of its services and products without prior notice. However, a quoted price will be honoured for services booked and confirmed prior to the price change.

4. Intellectual Property Rights

• All content featured on the $\text{[https://rgmc.com.my/](https://rgmc.com.my/)}$ website, including text, graphics, logos, images, service names, and software, is the property of Red Giants Medical Centre (RGMC) or its content suppliers and is protected by Malaysian and international copyright laws.

• This content may not be reproduced, copied, distributed, modified, or used in any form, including for commercial purposes, without the explicit prior written consent of RGMC.

5. Privacy and Confidentiality (Personal Data)

• RGMC is committed to protecting your privacy. All patient data, including medical records and personal information, will be handled in strict adherence to the Personal Data Protection Act (PDPA) 2010 of Malaysia and RGMC’s internal Privacy Policy.

• By using our services, you consent to RGMC collecting, using, and disclosing your personal data for the purposes of providing medical treatment, billing, administration, and compliance with legal and regulatory obligations.

6. Limitation of Liability

• RGMC shall not be held liable for any direct, indirect, incidental, consequential, special, punitive, or exemplary damages, including but not limited to damages for loss of profits, goodwill, data, or other intangible losses, arising from:

  • The use of, or inability to use, our website or services.

  • Any reliance placed by you on the completeness, accuracy, or existence of any advertising or information on the website.

  • Any decision made or action taken by you based on information provided on the website.

• In the event RGMC is found to be liable for any reason, the maximum liability shall be strictly limited to the amount paid by the patient for the specific service from which the liability arose.

7. Governing Law and Jurisdiction

• These Terms and Conditions shall be governed by and interpreted in accordance with the laws of Malaysia, without regard to its conflict of law principles.

• Any disputes, claims, or controversies arising out of or relating to these Terms and Conditions or the services provided by RGMC shall fall under the exclusive jurisdiction of the courts of Malaysia.